Nsha Girl

Returns & Exchanges

Thank you for shopping at NshaClub! The Return and Exchange Policy described below applies only to online purchases made through our website.

1. The Return and Exchange Policy described below applies only to online purchases made through www.nshaclub.com
2. FINAL SALES: All sales of Gift cards, e-gift certificates, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
3. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.

Returns are accepted within 30 days from the shipped date.

If any item, other than FINAL SALE merchandise, purchased at NshaClub  fails to meet your expectations:

It may be returned by mail to the address below for a refund.

For Refund of Online Purchases:

1. Your package will include an order invoice, a return form and/or customs documents. Complete the Return Form by listing the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box. Retain your original order invoice for your records.
2. Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return Form and Customs Documents (if applicable). Affix enclosed pre-printed Merchandise Return Label to the outside of your return package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
3. Mail the package to: NshaClub, Inc. 244 Fifth AVe. #2951, New York, NY 10001.

4. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Returns for Defective Items and Wrong Items Shipped :

1. Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged:
Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses.
1. By mail. To ensure proper processing, on the return form indicate the return code for the item(s), either defective (21) or wrong item shipped (51). If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
2. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receipt along with the Return Form. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.
3. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses. The U.S. territories includes: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.
4. The risk of loss and title to such items pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.
5. E-Gift Certificate must be redeemed through our Web site toward the purchase of products listed in online catalog.
6. E-Gift Certificates cannot be used to purchase NshaClub Gift Cards and NshaClub E-Gift Certificates.
7. E-Gift Certificates are not redeemable for cash, unless required by law, and cannot be returned for a refund.
8. If your order exceeds the amount of your E-Gift Certificate, you must pay for the balance with a credit card. Otherwise the purchase will not be completed.
9. E-Gift Certificate and their use on our Web site are subject to our general Terms and Conditions.
10. NshaClub reserves the right to change these terms and conditions from time to time in its sole discretion.
11. We are not responsible for lost or stolen E-Gift Certificate. If you have any questions, please contact our Customer Service Center.
12. E-Gift Certificate purchased, including unused portions, do not have an expiration date and will be honored by until the balance has been used or redeemed for cash as required by law.
13. No promotional discounts may be applied to purchase an E-Gift Certificate.
14. NSHACLUB AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO E-GIFT CERTIFICATES, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY FOR A PARTICULAR PURPOSE. IN THE EVENT AN E-GIFT CERTIFICATE CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH E-GIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
15. Should you have any questions or concerns about your E-Gift Certificate, how to redeem it, including for cash where applicable, or NshaClub’s Terms and Conditions, please contact Customer Service by phone at: